Senior Complaint Manager

Senior Complaint Manager

mylife Diabetes Care is a global medical technology company focused on integrated solutions for people with diabetes. As a growing company, we continue to develop our organization with a clear strategy, ambitious growth goals, and plenty of room for personal responsibility.

To strengthen our team, we are looking for an experienced professional who takes ownership of complex and critical complaint cases. Guided by our mission of engineering miracles for people living with diabetes, you will work closely with Vigilance \& Post Market Surveillance, Regulatory Affairs, Medical Affairs, and Risk Management to ensure that every complaint is handled in a way that protects patient safety and regulatory compliance.

Senior Complaint Manager \| 100%

Ref. No. 273

Location: Burgdorf, Burgdorf \| Hybrid

Help us bring to market state\-of\-the\-art medical technology solutions by optimizing processes and ensuring quality through your structured approach.

Your main tasks

Responsible for processing incoming complaints in accordance with applicable process specifications

Independent processing and assessment of complex or critical complaint cases with potentially high risk to patient safety or regulatory compliance

Coordination and moderation of interdisciplinary teams in complex root cause analyses (RCA)

Conducting and supporting trend analyses and deriving preventive measures to avoid errors

Working closely with Vigilance \& Post Market Surveillance, Regulatory Affairs, Medical Affairs, Risk Management and Product Care, as well as external partners

Supporting the further development and optimisation of complaint processes and procedures in accordance with current regulatory requirements and best practices

Assumption of the role of subject expert (SME) for complaint management in the context of audits and regulatory inspections

Support in the development and implementation of training concepts and internal training programmes in the area of complaint management

Support and deputy for the Complaint Management Manager

Your profile

Several years of professional experience (\> 5 years) in complaint management or post\-market surveillance in a regulated environment (medical technology – preferably with Class 1, 2a and 2b products or pharmaceuticals)

In\-depth knowledge of regulatory requirements, in particular: EU MDR 2017/745 and ISO 13485, 21 CFR 820 is an advantage

Experience in data analysis and use of complaint and quality databases (e.g. TrackWise)

Analytical thinking and strong problem\-solving skills

Very good organisational and communication skills, combined with an independent and self\-reliant approach to work

Committed team player with very good written and spoken German and English skills

Experience the benefits of working with us

Pension fund

mylife Diabetes Care 55% of the pension contributions

Mobility support

Charging stations, Swiss Half Fare Card, parking, close to public transport

Free sport facilities

affordable or free gyms

Family friendly

Financial contributions to childcare

Working hours

working time arrangements: Shiftwork, annual working hours, part\-time

FlexWork

Work where and when you want (in Switzerland)

Up\-to\-date work environment

Modern offices and production rooms; staff restaurant and break areas

Together, we create solutions that improve lives.

At mylife Diabetes Care, we develop integrated solutions that people with diabetes can truly rely on.

We are a fast\-growing, family\-owned company headquarterd in Burgdorf (Switzerland) – built on 40 years of innovation and active internationally.

We bring together expertise, dedication and a clear mission: empowering people to gain more freedom through better control.

Everything we do is developed with purpose and designed with care.

Our core competence lies in automated insulin delivery (AID). With mylife Loop, we provide a system that adapts to the individual needs and everyday lives of people with diabetes.

Contact

Alban Haliti

Talent Acquisition Partner

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mylife Diabetes Care AG

Lyssachstrasse 40

CH\-3400 Burgdorf

Switzerland

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