Service Industrialization Manager

Service Industrialization Manager (w/m/d)

Bereit für alles? Bereit für Bechtle.

Mit über 14\.500 Mitarbeitenden sind wir eines der erfolgreichsten IT\-Unternehmen und Marktführer in unserer Branche. Die Kombination aus Direktvertrieb von IT\-Produkten mit umfassenden Systemhausdienstleistungen macht uns zum zukunftsstarken IT\-Partner für Mittelstand, Konzerne und öffentliche Auftraggeber. Wir sind zu Hause in ganz Europa und immer in der Nähe.

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Service Industrialization Manager (w/m/d)

Position Overview

As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation?ready delivery models. You ensure that services moving from Plan \& Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan \& Build) and the Head of Service Operations (Run).

Value Contribution

Scalable and repeatable service delivery models

Reduced operational risk and delivery variance

Faster and smoother transition from service design to Run

Clear separation and alignment between Build and Run

Increased efficiency and automation in service operations

Key Responsibilities

Service Industrialization \& Readiness

Industrialize new and existing service offerings before they enter Run

Define standardized delivery models, blueprints and runbooks

Establish service readiness and acceptance criteria

Ensure services are automation?, tooling? and ITSM?ready

Build?to?Run Transition

Coordinate the handover of services from Competence Centers to Service Operations

Ensure clear roles, interfaces and documentation between Build and Run

Act as quality gate before services are accepted into operations

Cross?functional Collaboration

Work closely with Competence Centers, Service Owners and Architects

Collaborate with Service Operations on operational feasibility and scaling

Align with Pricing and Sales Operations on service structure and assumptions

Continuous Improvement \& Feedback Loops

Collect operational feedback once services are live

Continuously improve service design, tooling and documentation

Contribute to automation and standardization initiatives

Skills Profile

Professional

5\-8\+ years of experience in ICT services, service delivery or operations

Strong understanding of managed services and IT service lifecycles

Experience with service standardization, ITSM and automation

Ability to translate complex service designs into operational models

Personal

Highly structured and quality?oriented

Strong coordination and stakeholder management skills

Pragmatic, detail?focused and execution?driven

Ability to work effectively without formal authority

Bechtle Core Competencies

Communication: communicates clearly, credibly and appropriately for the target audience

Initiative: proactively drives topics and improvements forward

Openness: embraces change and new ways of working

Team Spirit: acts in the interest of the organisation as a whole

Reliability: delivers results with discipline and consistency

Self\-Organisation: structures work independently and effectively

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go\-to partner for all things IT \- from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan\-build\-run lifecycle of corporate IT, backed by top\-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Louisa Seefels \| Recruiting \| [Write an email](<>)

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go\-to partner for all things IT \- from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan\-build\-run lifecycle of corporate IT, backed by top\-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Louisa Seefels \| Recruiting \| [Write an email](<>)

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go\-to partner for all things IT \- from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan\-build\-run lifecycle of corporate IT, backed by top\-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Louisa Seefels \| Recruiting \| [Write an email](<>)

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go\-to partner for all things IT \- from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan\-build\-run lifecycle of corporate IT, backed by top\-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Louisa Seefels \| Recruiting \| [Write an email](<>)

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go\-to partner for all things IT \- from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan\-build\-run lifecycle of corporate IT, backed by top\-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Louisa Seefels \| Recruiting \| [Write an email](<>)

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go\-to partner for all things IT \- from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan\-build\-run lifecycle of corporate IT, backed by top\-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Louisa Seefels \| Recruiting \| [Write an email](<>) jpid9b93077jm jit0936jm jiy26jm