Business Process and Operations Officer (M/F)

• Business Process and Operations Officer (M/F)
• International Organization

About Our Client ##

Our client is a leading international organisation based in Geneva, operating in complex, global and multi-stakeholder environments.

As part of its continuous improvement initiatives, the organisation is looking for a consultant to support the optimisation and integration of core business processes and systems.

Job Description ##

Reporting to a senior manager within an operational excellence function, you will contribute to the design, optimisation and implementation of end-to-end business processes, while ensuring alignment between systems, data flows and operational practices.

This role combines project management, business analysis, process design, systems interaction and change management within a highly collaborative and dynamic environment.

Project Management & Delivery

• Contribute to the planning and execution of projects with defined deliverables, timelines and stakeholders
• Monitor progress, identify risks and support mitigation actions
• Prepare materials for governance meetings and support decision-making processes

Business Process Analysis & Design

• Analyse existing processes, identify inefficiencies and recommend improvements
• Develop process documentation, workflows, and business requirements (BRDs)
• Ensure coherence across processes, policies and systems

Systems & Data Coordination

• Collaborate with IT teams to support system design, integration and data flows
• Contribute to testing activities (UAT) and ensure quality of system solutions
• Support data quality initiatives and process consistency

Change Management & Adoption

• Contribute to change management strategies and communication plans
• Develop user-facing materials (guides, communications, workshops)
• Support adoption and integration of new processes into operations

Operational Support & Continuous Improvement

• Participate in ongoing process management and issue resolution
• Support continuous improvement initiatives and identification of optimisation opportunities
• Contribute to maintaining high-quality, user-friendly and streamlined processes

The Successful Applicant ##

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Degree in Business, Economics, Engineering, Information Systems or related field

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Experience in business process analysis, project management or operations improvement

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Exposure to complex, international and multi-stakeholder environments

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Experience working with systems, data flows or process transformation initiatives

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Strong analytical and problem-solving skills

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Excellent communication and stakeholder management abilities

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Structured, detail-oriented and solution-driven mindset

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Fluent English required, French is an asset

What's on Offer ##

• Opportunity to work within a globally recognised international organisation
• Exposure to high-impact operational and transformation initiatives
• Role combining analysis, delivery and stakeholder engagement
• Geneva-based assignment

Quote job ref

JN-062026-7029812

Job Function

Consultancy, Strategy & Change

Specialisation

Consulting

Industry

Public Sector

Where

Geneva

Contract Type

Interim

Job Reference

JN-062026-7029812

Job Nature

Home Office