ServiceNow Platform Specialist

ServiceNow Platform Specialist (m/f/d)

We are looking for a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf. In this role, you will focus on administration, optimization, and continuous improvement of the platform, ensuring stable operations and high\-quality service delivery.

Your Responsibilities

Pre\-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team

Identify improvement and optimization opportunities across workflows and platform processes by:

\- Supporting the deprecation of obsolete customizations and flows

\- Analyzing incident and request trends

\- Gathering and structuring user feedback

Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective

Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows

Support and maintain documentation of existing workflows and implementations, ensuring documentation remains up to date, clear, and aligned with best practices

Contribute to the continuous improvement of platform standards, guidelines, and documentation quality

Specify clear and structured implementation stories in close alignment with the Product Owner, ensuring consistent documentation by defining business and technical requirements, acceptance criteria, dependencies, and test scenarios

Support testing and validation from a functional and business perspective, ensuring quality before deployment

Your Profile

Bachelor’s degree in computer science, business informatics, or equivalent experience in a technical field

Hands\-on experience with ServiceNow, including administration and development

Strong knowledge of the ServiceNow ITSM module and ITSM processes

Experience working in Agile environments; familiarity with DevOps practices is a plus

Ability to analyze complex processes and translate them into structured requirements and improvements

ServiceNow certifications are an advantage

Fluency in English required; German is a plus

Strong analytical and problem\-solving skills

High level of ownership, accountability, and quality awareness

Collaborative mindset with the ability to work effectively across technical and non\-technical teams

Strong time management skills, with the ability to self\-organize, prioritize effectively, and deliver high\-quality results in a fast\-paced environment

Self\-driven personality with a strong continuous improvement mindset and excellent communication skills

Benefits

5 weeks of vacation / 40\-hour work week

Coverage of certification costs

Reka Card with 20% discount on up to CHF 2,400

CHF 400 contribution towards a gym membership jidb8782d7jm jit0417jm jiy26jm