Account Manager (m/f/d)

job description ##

At Jabil, we are committed to making anything possible and everything better. As an Account Manager, you will serve as the primary interface between our customers and Jabil's operations teams, ensuring exceptional customer satisfaction, flawless execution, and long-term business partnerships.

This role offers the opportunity to work closely with customers, manufacturing sites, supply chain teams, and business leaders to support operational performance, manage customer expectations, and drive business growth.

Key Responsibilities

• Act as the primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships based on trust, responsiveness, and operational excellence.
• Coordinate customer requirements with cross-functional teams including Supply Chain, Planning, Production, Quality, Engineering, and Finance.
• Ensure timely order fulfillment and delivery performance while proactively identifying and mitigating risks.
• Monitor demand forecasts, order status, inventory levels, and key account metrics.
• Lead customer communications regarding schedules, deliveries, escalations, and operational issues.
• Organize and participate in customer reviews, business meetings, and performance discussions.
• Drive issue resolution and continuous improvement initiatives to enhance customer satisfaction.
• Support account growth opportunities and contribute to strategic business objectives.
• Maintain accurate account data and reporting within ERP and business systems.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, Operations, or a related field.
• 2-5 years of experience in Account Management, Customer Service, Supply Chain, Program Management, or a related customer-facing role.
• Experience within a manufacturing, electronics, medical device, or industrial environment is preferred.
• Strong communication and relationship-building skills.
• Excellent organisational and problem-solving abilities.
• Experience working with ERP systems (SAP experience is an advantage).
• Strong analytical skills and attention to detail.
• Fluent English; German is highly desirable

What Success Looks Like

• High customer satisfaction and strong customer relationships.
• Effective coordination between customers and internal teams.
• Proactive management of delivery, supply, and operational challenges.
• Accurate reporting and data management.
• Continuous improvement of customer experience and account performance.

Why Join Jabil?

• Work with leading global customers.
• Be part of an international manufacturing and supply chain environment.
• Collaborate with diverse teams across multiple locations.
• Grow your career within a global organization committed to innovation and operational excellence.