Customer Service Manager (f/m/x), 80-100%, Lausanne / hybrid

• 15 September 2026
• 80 - 100%
• Permanent position
• Lausanne

Your mission:

• Respond to customer inquiries regarding, among other things, their insurance coverage, benefit reimbursements, premium invoices, via telephone, email and chat
• Analyse insurance coverages, advise customers, prepare offers and achieve your sales target
• Process contract modification requests, enter them into the customer management system and confirm the changes in writing
• Answer questions from external sales partners and support them in preparing offers

Your profile:

• You have completed commercial training or have experience in the insurance field or in a customer service role
• You place great importance on customers and service quality; you have highly developed communication skills and enjoy advising and selling
• You work precisely, efficiently and reliably, have an analytical mind, excellent teamwork skills and are comfortable with IT tools
• You are a native French speaker and have a professional level (minimum B2) in English and/or Italian and/or German

Our modern working conditions include, among others:

• An annualised and flexible working time model offering at least five weeks of holiday
• Modern offices well located in urban centres
• Generous regulations for teleworking
• Participation in the health insurance scheme
• Contributions to the pension fund above the legal minimum amount
• A training programme and varied career opportunities: sanitas.com/conseilclients