Customer Logistics Manager

Customer Logistics Manager

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Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, F. Hoffmann-La Roche AG in Kaiseraugst, we are looking for a

Customer Logistics Manager

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Background:

The Global Supply Chain Operations Organization centrally manages supply, inventory, and replenishment planning for drug products, connecting markets directly to the global manufacturing network. Within this end-to-end framework, the Customer Logistics Manager is responsible for trading and delivering semi-finished (SEMP) and finished products (FG) to third-party customer markets worldwide. This role ensures high service levels, right-first-time order fulfillment, and full compliance for product and document supply. Key responsibilities include coordinating upstream replenishment, maintaining master data and supply chain setups, optimizing the cost-to-serve model, and leveraging data analytics and technology to drive efficiency and meet service goals in collaboration with local and global stakeholders.

Tasks \& Responsibilities:

• Ensure global market supply to third party customers on time in full at the right quality and cost
• Partner with different interfaces for upstream replenishment coordination from central packaging
• Continuously improve the cost-to-serve-model (incl. KPI metrics)
• Leverage data for decision making by using e.g. analytics, simulation tools and customer insights
• Drive efficiency through identifying value-adding and productivity-enhancing opportunities through technology and data
• Collaborate with different functions in the markets to understand the changes which may impact supply to the country and align with planning functions to adjust the Replenishment Plan
• Ensure appropriate supply chain set-up (incl. e.g. master data)

Must Haves:

• Education: Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field (or equivalent specialized training)
• Minimum 5 years of professional experience in Supply Chain Management and Operations within the pharmaceutical industry
• SAP, Microsoft Office, and familiar with AI-driven supply chain tools/analytics
• Professional fluency in English (written and spoken); German is a plus

What you will be offered:

• An opportunity to work in one of the world's most important pharmaceutical companies
• Modern campus with plenty of green spaces and meeting areas
• Central location in Basel
• Varied job profile
• Further training opportunities through temptraining
• Working in a dynamic and motivated team

If you are interested please send your application documents addressed to Ms Diana Afonso.

Basel-Stadt Pharma Supply Chain Logistics Master Data Management SAP