Store Manager

Store Manager

For an established international brand operating in the premium/luxury retail sector, we are looking for a dynamic and results-driven Store Manager to lead a boutique team and deliver an exceptional client experience.

The successful candidate will combine strong leadership skills with a passion for luxury retail, driving commercial performance while fostering a culture of excellence, service, and team development.

Store Manager

Key Responsibilities

• Lead, coach, motivate, and supervise the boutique team on the sales floor.
• Recruit, onboard, train, and develop team members, promoting high performance and continuous growth.
• Drive sales performance through regular coaching, product knowledge development, clienteling initiatives, and analysis of individual KPIs.
• Support sales advisors in achieving their objectives by monitoring selling techniques and providing constructive feedback.
• Ensure seamless collaboration between sales, operations, and after\-sales teams to guarantee outstanding customer satisfaction.
• Analyze weekly and monthly business performance, identifying opportunities and implementing targeted action plans.
• Prepare and communicate performance reports, commercial updates, and operational insights to senior management.
• Act as a brand ambassador, consistently delivering an exceptional client experience and leading by example.
• Ensure the boutique maintains the highest standards of presentation, visual merchandising, housekeeping, and operational compliance.
• Monitor stock levels, operational processes, and health \& safety standards to ensure a smooth and efficient store environment.

Profile

Experience \& Skills

• Minimum 5 years of management experience within a luxury, premium retail, fashion, accessories, hospitality, or high\-end customer service environment.
• Proven ability to lead, inspire, and develop teams in a fast\-paced retail setting.
• Strong commercial mindset with a track record of achieving and exceeding sales targets.
• Excellent coaching, mentoring, and sales development skills.
• Ability to analyze business performance and translate data into actionable strategies.
• Outstanding interpersonal and communication skills.
• Passion for luxury retail, customer experience, and relationship building.
• Strong organizational and operational management capabilities.
• Hands\-on, proactive, and solution\-oriented approach.
• Fluency in French and English is mandatory; additional languages are considered an asset.

![Grafton Recruitement Geneva]()

• Via F. Borromini 4 6850 Mendrisio

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![Grafton Recruitement Geneva]()

• Via F. Borromini 4 6850 Mendrisio

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