Installation Coordinator

Your tasks ###

• Coordinate the machine installation with the customer; send the site preparation checklist to the customer; receive checklist; order parts for installation; communicate any delays with installation including any rescheduling needed. Confers with customers via email and phone to determine the progress of the work provided.
• Coordinate the delivery and installation of machines with the Sales Department and Distributors. Define the priority of the installation while utilizing the most cost-effective methods and resources.
• Together with the Customer Support Center team review schedules and coordinate scheduling of field service personnel, as follows:
• To facilitate the efficient installation or de-installation of machines and equipment at the customer site.
• For routine service calls and preventative maintenance calls at the customer site.
• Promote Success Package with Customers during installation set up.
• Contact customers to follow up on machine installations.
• Perform additional tasks as may be requested by the EDM Manager, Order Processing Supervisor, EDM Supervisors, Technical Support personnel, and the Regional Head of Customer Services - North & Central America.

Your profile ###

• Associate-s degree and two to four years related experience and/or training; or equivalent combination of education and experience. Product knowledge as it applies to the machine and equipment installations.
• Knowledge and experience with Microsoft Office Systems, including Excel and Microsoft Word. Knowledge of Great Plains or similar software program helpful.

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