Teamleader Quality & Coaching 2nd Level (f/m/d)

For our newly established Quality & Coaching 2nd Level, we're looking for a Team Lead who wants to make an impact from day one. You'll build the team, shape its structure and define how we balance quantity and quality in Customer Service - developing your coaches through targeted coaching, setting clear standards for quality checks and keeping their feedback objective, consistent and valuable.

What you will bring ###

#### 1-3 Jahre ####

Berufserfahrung im Bereich Führung und Qualitätsmanagement

#### No qualifications/further training required ####

#### English (Business fluent) ####

#### German (Advantageous) ####

Mandatory

Strong communication with stakeholders at every level, paired with a proof of concept for growing teams and holding them together

Mandatory

Fact-based problem solving: calm, structured, and deliberately involving others to reach solutions that last

Mandatory

Living our values where it counts - in conflicts, decisions and feedback conversations

Mandatory

A willingness to challenge «how things have always been done» and propose more efficient, automated, or effective solutions

Mandatory

Using creativity and initiative to solve problems and achieve goals