ICT coordinator

Your tasks ###

• The ICT Coordinator is responsible for ensuring the reliable, secure, and efficient delivery of ICT services in collaboration with Central IT teams and external service providers. Acting as the primary local ICT contact, the role coordinates operational activities, supports business users and production environments, and contributes to business continuity, service excellence, and compliance with corporate standards and policies.

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• Coordinate local ICT operations and serve as the main point of contact between business users, corporate IT teams, and external service providers.
• Coordinate incident, request, problem, and change management activities, including escalations when required.
• Coordinate local application support activities with business stakeholders and third-party providers.
• Provide ICT support to users across office and production environments, ensuring minimal disruption to business operations.
• Monitor service quality and provider performance, ensuring compliance with agreed service levels and timely resolution of operational issues.
• Maintain ICT operational procedures, documentation, and asset records.
• Manage the lifecycle of user accounts and ICT equipment, including onboarding, transfers, and offboarding processes.
• Ensure accurate inventory management and tracking of ICT assets throughout their lifecycle.
• Participate in ICT projects, technology deployments, and infrastructure improvement initiatives.
• Identify and drive opportunities to enhance service quality, operational efficiency, and user experience.
• Ensure compliance with ICT policies, security requirements, and corporate standards.

Your profile ###

• Degree, Higher Education Diploma, or equivalent qualification in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT Support or ICT Coordination roles within Microsoft-based enterprise environments.
• Solid experience supporting Microsoft Windows 11 workplace devices in a corporate environment.
• Experience working in an international and multi-site organization is considered an asset.
• Proven experience supporting business users and coordinating external IT service providers.
• Good understanding of IT security principles and best practices, as well as ITIL/ITSM processes and tools.
• Strong customer focus and service-oriented mindset.
• Excellent communication, interpersonal, and stakeholder management skills.
• Organized, proactive, and quality-driven, with strong analytical and problem-solving abilities.
• Collaborative team player with the ability to work effectively across functions and levels of the organization.
• Fluent in French and professionally proficient in English, both written and spoken.
• Willingness to provide occasional support outside standard business hours when required.

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