Key Account Supply Chain Manager

Purpose of the role

• As a Key Account Supply Chain Manager, you will be a customer-facing supply chain expert responsible for managing relationships with assigned key accounts and supporting global account strategies.
• You will work in a dynamic, global environment requiring strong analytical skills, agility, and a proactive mindset to drive customer satisfaction.

Responsibilities

• Act as the main point of contact for customers on operational supply chain topics
• Ensure execution of defined supply chain strategies across all product lines
• Support the Global Account Supply Chain Manager (GASCM) with analysis, scenario modeling, and business reviews
• Create, manage, and analyze KPIs (e.g., On-Time Delivery, Lead Time, Inventory, Forecast Accuracy)
• Provide performance insights and track improvement actions
• Monitor supply chain performance via control tower tools to identify risks and opportunities
• Orchestrate internal supply chain functions (planning, logistics, operations) to meet customer needs
• Manage and execute supply chain agreements (e.g., consignment, stocking programs)
• Act as the first point of escalation for operational supply chain issues

Qualifications:

• Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or similar
• 3–5 years of experience in supply chain, demand planning, or customer service within a global organization (high-tech or semiconductor industry preferred)
• Strong analytical and problem-solving skills with proven execution capability
• Advanced Excel skills (mandatory) and experience with data visualization tools (e.g., Power BI)
• Experience with ERP systems, preferably MS Dynamics 365 (F&O)
• Solid understanding of end-to-end supply chain processes
• Excellent communication and collaboration skills in an international environment
• Highly customer-focused, proactive, and detail-oriented
• Fluent in English; German is a strong advantage