Customer Advisor Supplementary Benefits (Additional Benefits) 80% - 100%

• 28 October 2026
• 80 - 100%
• Permanent position
• Zürich

Join SVA Zürich as a Customer Advisor for supplementary benefits! Enjoy a dynamic environment with growth opportunities and flexible working hours.

Tasks ##

• Provide friendly and competent advice on benefits inquiries.
• Calculate and process supplementary benefits according to regulations.
• Collaborate with external entities and legal services on complex issues.

Skills ##

• Commercial education or relevant experience in insurance preferred.
• Quick comprehension and ability to think critically.
• Clear communication skills and decision-making ability.

Customer Advisor Supplementary Benefits (Additional Benefits) 80% - 100%

Your task is demanding and varied.

Are you looking for a position with responsibility, a dynamic environment, an open feedback culture, and opportunities to contribute? That-s fine, because we also expect a lot from you. But first, let-s start at the beginning:

If an AHV or IV pension is not enough to live on, many questions often arise. No one answers these more competently and kindly than our customer advisors. The information is usually provided by telephone or in writing.

You calculate and manage supplementary benefits. In your decisions, you take into account the various legislations. Even with complex files, you always keep an overview. When changes occur, you take the appropriate steps. Despite your professional expertise, you always act and communicate with empathy, because you know that your calculations have consequences. In your work, you also frequently encounter complex legal questions and contact our legal department for clarification. You work closely with external bodies such as municipalities, district courts, or bankruptcy offices.

As you can see, your daily work is both varied and demanding. But that-s exactly the challenge you are looking for, isn-t it?

You convince us both professionally and personally.

You have prepared for this demanding role with a commercial apprenticeship (E or M profile). Alternatively, you have a qualified commercial further education with a commercial diploma and experience in the insurance sector. You can particularly impress us with a professional certificate in social insurance or with the willingness to obtain one. Work experience in a demanding administrative role will make your start with us much easier.

Besides your professional qualifications, you have a quick grasp and the ability to think in a connected way. You enjoy complex insurance matters. You like to make decisions and communicate clearly. A dynamic working environment with plenty of scope for shaping things is just to your taste, and you see constructive feedback as an opportunity for further development.

Those who bring a lot can also expect a lot.

SVA Zurich is the competence centre for social insurance. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our approximately 1200 employees are above-average satisfied: a meaningful job, flexible working hours with home office, good social benefits, and a respectful informal culture. Do you want to develop professionally and personally? Welcome to us!

Learn more about SVA Zurich at www.svazurich.ch/erleben.

Apply now

Further information

For more information about this position, please contact our HR specialist, Katica Brdar, telephone 044 448 51 15.