Solution Architect (Customer Service Systems)

We are looking for a hands-on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future-ready service solutions.

This is where you'll excel

You design and deliver high-quality solution architectures for the Epics and initiatives you own

You elaborate solution concepts, perform requirements engineering, and create system and program specifications

You coordinate internal and external development partners, including quality checks and testing

You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups

You support global implementation projects and provide third-level support for global users

These are the skills you'll need

Bachelor's degree in business informatics, computer science, engineering, or a comparable field

5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role

Strong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4

Proven ability to create architecture deliverables in both waterfall and Agile environments

Fluency in English, with strong communication and collaboration skills