Night Front Office Manager

-Handling check-in and check-out for late arrivals and early departures.

-Providing guest services throughout the night in accordance with ISO quality management standards.

-Conducting nightly audit processes, including reconciling transactions and balancing accounts.

-Verifying and posting charges, such as room rates and service charges.

-Generating financial reports and statements for management review.

-Posting daily sales and closing entries.

-Preparing and reviewing guest bills, checking and filing guest checks.

-Handling guest complaints or issues to ensure a satisfactory resolution.

-Operating the telephone switchboard and performing basic administrative tasks.

-Performing general cleaning duties.

-Ensuring peace and order throughout the hotel, including regular patrols of the premises.