Guest Care Guide 20-40%

• 17 October 2026
• 20 - 40%
• Permanent position
• Bern

Join our vibrant team in a unique hospitality environment! Enjoy diverse tasks and great benefits.

Tasks ##

• Welcome and assist guests, ensuring a friendly experience.
• Conduct entry checks and support at reception and cloakroom.
• Serve food and drinks at gaming tables and machines.

Skills ##

• Experience in the service sector is preferred; basic commercial knowledge is a plus.
• Strong communication and service-oriented attitude.
• Good German skills; French and English are advantageous.

Your area of responsibility

• Reception, care and farewell of our guests
• Entry and ID checks as well as support at reception and cloakroom
• Conducting casino tours and player explanations for slot machines
• Service of food and drinks at slot machines and gaming tables
• Care and coordination of experience packages including billing
• Participation in events, promotions and guest activities
• Ensuring compliance with the social concept

What you bring

• Flair or experience in the service sector (hotel industry, gastronomy, sales), basic commercial knowledge an advantage
• Communicative, open and service-oriented manner
• Good German skills, French and English an advantage
• Willingness to work evening, night and weekend shifts (shift work)
• Impeccable character (criminal record and debt enforcement register without entries)
• Well-groomed appearance

What we offer

• Varied activity in an unusual environment
• Future-oriented corporate culture
• Collegial and multicultural team
• Employee social club with regular events
• Market-based remuneration with fair tip sharing
• Staff restaurant and other fringe benefits
• Free uniform cleaning
• Participation in health-promoting activities and other recognitions
• Job-specific training opportunities

We look forward to your application!